SHOP OUR RESTOCKS!

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FAQs

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When do your items restock?

  • Most of our items are limited edition and will not restock. We do bring some items back from time to time. If the item you are looking for is on our site, hit the “Notify Me When Available” button and you will be notified of the restock. 
  • You can also sign up to receive our emails where we will keep you in the loop of upcoming launches and restocks

Manage Orders

Can I change my shipping address after I have placed my order? 

All of our orders are sent to our fulfillment center in real time. Because of these we are unable to alter your shipping address after your order has been placed. Please ensure your information is correct before checking out.

Can I alter my order?

Once an order has been placed, it cannot be changed. Orders are sent to our fulfillment center in real time. You will be responsible for any returns or exchanges.

Can I combine orders and be refunded for shipping?

We are unable to combine shipping on multiple orders.

Can I apply a code after I have already placed my order?

Once an order is placed, we are not able to add a code. Please ensure you have added any codes before completing your purchase.

I haven’t received my order yet

We are sorry you have not received your order. Please attempt to track it using the tracking number sent to you in your confirmation email. If you need additional assistance reach out to us at support@oakfit.com.

My products came damaged

If you received product(s) you believe to be damaged, reach out to us as soon as possible at support@oakfit.com. Please provide multiple photos of the damage, as well as your order number, and email address used to place your order. Damaged items must be reported within 30 days of purchase. Any claims beyond that cannot be replaced.

I received the wrong item

Your satisfaction is our top priority. If you received the wrong items, please email support@oakfit.com as soon as possible. Include your order number, email address used to order, and photos of the products that you received. We will get you taken care of.

Returns and Exchanges

What is your return policy?

We want you to absolutely love our products and how you feel in them. If our products didn't work out for you, we are happy to offer exchanges and returns within 30 days from the date of your purchase. Products must meet the following:  

  • Please include original packaging, tags, and bra pads. We cannot accept returns or exchanges without them. 
  • Please do not ship your package bag in product packaging. All items must be shipped in a poly-mailer or envelope.
  • All markdown items are final sale and cannot be exchanged or returned, with the exception of items discounted using a discount code or rewards. 

CLICK HERE TO START YOUR RETURN

Do you allow international returns and exchanges?

We currently do not offer exchanges on international orders, but we do offer returns. The return shipping costs are the responsibility of the customer. We do not have prepaid return labels. You may choose the shipping carrier you prefer. We recommend using a trackable shipping method, to ensure that your package does not get lost during transit. 

Do you provide free returns?

We do not charge a restocking fee for returned or exchanged items, but the return shipping cost is the responsibility of the customer. We do not provide prepaid return shipping labels. All returns must go through our Returns & Exchanges portal.

Why was my return/exchange denied?

Signs of washing, excessive wrinkling, smelling of perfume/smoke/deodorant, excessive hair/lint, stains/signs of wear, returned without original packaging/tags/bra pads.

Why wasn’t my shipping refunded?

We do not offer refunds on shipping fees.

What do I do after I have shipped my return/exchange?

We will process your package once it is received by our warehouse. Please make sure all items are returned with original packaging and tags attached. Returns and exchanges may take up to 10 business days to process after they are received. Refunds can take up to 5 business days once submitted.

Where is my refund?

Once we have issued your refund, please allow up to 5 business days for the fund to return to your account. If you do not receive the refund in this time frame, contact your bank/card company.

Shipping & Delivery

How long will it take to get my order?

Processing time:

  • Our processing time is 1-2 business days. Additional time may be required during launches and sales. You will receive a confirmation email once your order has shipped. 

Shipping times:

  • Standard (3-5 business days) 
  • Express (1-3 business days)
  • All domestic orders over $125 are eligible for free standard shipping

Does OAK Fit cover customs and duty fees for international orders?

We do not cover customs and duty fees on any international orders. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the customer.

What can I do if my order was returned to the sender?

Packages can be returned to the sender for a number of reasons. The mail delivery service determines if a package is undeliverable. Please ensure all information is accurate before checking out. Any items returned to our warehouse will be issued a refund for the items purchased. We do not refund the shipping cost. Return to sender packages can take up to 10 business days to be processed. OAK Fit is not responsible for any orders that have incomplete or incorrect shipping information.

Rewards

Do my points expire?

Nope! Points do not have an expiry date.

How can I redeem my points?

  1. Log into your account, then click the SHOPPING BAG ICON in the bottom right corner
  2. Click on WAYS TO REDEEM. If you have enough point, there will be a REDEEM button.
  3. APPLY CODE which will automatically apply that coupon code to the checkout

I am not seeing my bonus birthday points on my account 

Birthday points are not generated in our system until 30 days after they have been entered. If you input your birthdate 30+ days ago, contact us at support@oakfit.com.

Can I send a referral to family & friends?

Yes! You can send them your personal referral link for $10 off their first purchase of $50+. You will be awarded $10 for every successful referral.

Still looking for answers?

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